Refund and Cancellation Policy

Last updated: January 08, 2025

Introduction

Welcome to Confedita! This Refund and Cancellation Policy outlines the terms under which we accept refunds and cancellations for the services provided through our website. Please read this policy carefully before making any transactions with us.

Refunds

Our aim is to provide quality service to all our customers. However, in case of dissatisfaction, we do offer a refund policy under specific conditions:

• Refund requests must be made within 7 days from the date of purchase/service.
• The refund request will be processed only if the service/product is found to be faulty or if the request is due to non-delivery of the service/product.
• Refunds will be made to the original payment method used at the time of purchase.
• Any additional costs incurred in the purchase, such as delivery fees, are non-refundable.

Cancellations

You may cancel your order or service request under the following conditions:

• Cancellations are accepted within 24 hours of the order placement or service request.
• Cancellation requests should be made through the "Contact Us" page or by emailing us at the provided email address.
• If the cancellation request is made after the mentioned period, we may not be able to process the cancellation.
• In case of a cancellation, we may offer a refund depending on the situation and the product/service involved.

Non-Refundable Products or Services

Some services/products are non-refundable under any circumstances. These include:

• Customized services or products that have been specifically tailored for the customer.
• Products/services that have already been used or consumed.
• Services or products that are marked as "Non-Refundable" at the time of purchase.

How to Request a Refund or Cancellation

To initiate a refund or cancellation, please follow these steps:

• Contact us through our email or by phone at +918973317145.
• Provide the necessary details such as order number, reason for the refund/cancellation, and any other relevant information.
• Our support team will review your request and get back to you with the next steps.

Contact Information

For any inquiries regarding refunds or cancellations, feel free to reach out to us:

Phone: +918973317145

Email: president@confedita.co.in